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January 30, 2020 @ 8:00 am

Everything Matters When It Comes to First Impressions | Mastering Your Customer’s Arrival Experience

Given limited resources, I spend a lot of time helping my clients look for ways to deliver excellence at the highest value moments across the journey of their core customer segments.

While each customer group will differ on the moments-that-matter most to them, certain customer interaction points play a fairly universal role when it comes to customer engagement or customer churn.

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The Michelli Experience
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