Many of my clients ask what they need to do to engage team members and customers well-past the pandemic. While I have my hunches, I prefer to look at data on what people say they want from their employers and companies with whom they do business. In addition to self-reported preferences, I watched consumer behavior dating back to research conducted as the virus first took hold in China.

This is the first post in a series titled How to Deliver Memorable Internal and External Customer Experiences in a Pandemic and Post-Pandemic World.

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