{"store":{"baseInfo":{"podcastTitle":"Customer Experience University - Winning Loyalty & Engagement One Customer at a Time","slug":"drjosephm","podcastDescription":"New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.\n\n\n\nAt The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/112/Simple_Podcast_Logo_82taba.jpg","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/112/Simple_Podcast_Logo_82taba_1200x628.jpg?s=5fa00c53f4f734359ed081f00398c850&e=jpg","podcastUrl":"https://drjosephm.podbean.com","podcastCanSearched":true,"feedUrl":"https://feed.podbean.com/drjosephm/feed.xml","theme":"double-tree","podcastDeepLink":"https://www.podbean.com/pw/pbblog-bdyic-70?from=usersite","removePodbeanBranding":"no","brandingLogo":null,"timeZone":{"timeZoneId":17,"gmtAdjustment":"GMT-04:00","useDaylightTime":1,"value":-4,"text":"(GMT-04:00) Atlantic Time (Canada)","daylightStartTime":"Second Sunday Of March +2 Hours","daylightEndTime":"First Sunday Of November +2 Hours","timezone":"America/Halifax"},"podcastDownloads":null,"totalEpisodes":597,"showComments":true,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":true,"author":"Dr. Joseph A. Michelli","enableEngagementStats":true,"shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-bdyic-70-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Podbean App","link":"https://www.podbean.com/pw/pbblog-bdyic-70?from=usersite","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/2H8Rz1uCMu9giW70vYMERo","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/spotify.png","title":null}],"components":{"base":[{"id":"MainStyle","val":"light"},{"id":"Font","val":"Georgia"},{"id":"SecondaryFont","val":"PT Sans"},{"id":"PlayerColor","val":"#ff6d00"},{"id":"PlayerStyle","val":"player1"},{"id":"PlayerWave","val":"show"},{"id":"Favicon","val":"https://www.podbean.com/images/favicon.ico"},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

Cookies Notice

This website uses cookies to improve your experience while you navigate through the website. By using our website you agree to our use of cookies.

"}],"home-header":[{"id":"HomeHeaderTextColor","val":"#000000"},{"id":"HomeHeaderBackgroundColor","val":"#FAF7F4"},{"id":"BackgroundImage","val":"https://mcdn.podbean.com/mf/web/4v8ivq/FS0iqfRWIAI4f1N.jpeg"}],"page-header":[{"id":"PageHeaderTextColor","val":"#ffffff"},{"id":"SecondaryPageBackgroundImage","val":"/assets/doubletree-episode-light.jpg"},{"id":"SecondaryPageBackgroundImageForMobile","val":null}],"episode-list":[{"id":"EpisodeListType","val":"grid"},{"id":"EpisodesPerPage","val":"10"},{"id":"EpisodeStats","val":"show"}],"navigation":[{"id":"NavigationFontColor","val":"#000000"},{"id":"NavigationBackgroundColor","val":"#FAF7F4"},{"id":"NavigationSearch","val":"show"},{"id":"NavigationLinks","val":[{"id":"Home","type":"Link","value":"/","text":"Home","subitems":[]},{"id":"Subscribe","type":"Link","value":"https://www.podbean.com/site/podcatcher/index/blog/5gzfqGugG","text":"Subscribe","subitems":[]},{"id":"Profile","type":"Link","value":"https://www.podbean.com/user-pJKFEqubX","text":"Profile","subitems":[]}]}],"footer":[{"id":"FooterType","val":"Footer1"},{"id":"FooterFontColor","val":"#000000"},{"id":"FooterBackgroundColor","val":"#ffffff"},{"id":"FooterCopyright","val":"Copyright © 2019 Joseph Michelli. All rights reserved."},{"id":"SocialMediaLinks","val":{"facebook_username":"","twitter_username":"","instagram_username":"","youtube_username":"","linkedin_username":""}}],"customize-container1":[],"customize-container2":[{"id":"ComponentImageText2-1","val":{"ComponentFontColor":"#000000","ComponentBackgroundColor":"#FAF7F4","ComponentImage":"https://mcdn.podbean.com/mf/web/ejc8nb/bigstock-Young-Woman-Showing-Her-Heartf-114669992.jpg","ComponentContent":"

Retain Customers & Gain Referrals

If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.

"}}]},"allLinks":[],"mainStylesDefaultSettings":null,"defaultCustomizeComponents":null,"scripts":[],"metas":null,"appConfig":{"package":"com.podbean.app.podcast","app_store_id":973361050,"app_name":"Podbean","scheme":"podbean"},"customizeCss":null,"canEditCss":null,"enableJsCodeInCustomizeContent":false,"enabledIframeCodeInCustomizeContent":true,"sectionMaxCount":10,"enableEditorLink":true,"enableEditCookiesNotice":true,"siteRedirectToFeed":false,"podcatcherRssUrl":null,"showFeed":true,"showTopBar":true,"enableWebSiteLike":true,"organizationName":null,"organizationPageLink":null},"backToListUrl":"/","tinymceLoaded":false,"listEpisodes":[],"userLikedEpisodes":[],"userLikeCheckedEpisodes":[],"topBarIframeLoaded":false,"listTotalCount":0,"listTotalPage":0,"listPage":0,"listType":"all","listValue":"","listName":"","pageLoading":false,"apiBaseUrl":"https://drjosephm.podbean.com","apiCommonParams":{"t":"686c0de9","clientSignature":"355547772a1e26ca708738232c640902","u":null,"customizing":null},"apiCommonHeaders":{},"comments":[],"commentsTotalCount":0,"commentsTotalPage":0,"commentsPage":1,"commentEpisodeId":"pb20225624-ekd8c","episode":{"id":"pb20225624","idTag":"ekd8c","title":"How to Profit from Employee and Customer Love - Staying on the Path Less Traveled","logo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog112/Screenshot_2022-12-26_at_41205_PMb05o1_300x300.png","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/ep-logo/pbblog112/Screenshot_2022-12-26_at_41205_PMb05o1_1200x628.jpg?s=ec05414bd232a439019f24d2049d5e16&e=png","largeLogo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog112/Screenshot_2022-12-26_at_41205_PMb05o1.png","previewContent":null,"content":"

Building on concepts from James Autry's Love and Profit book, Dr. Michelli explores business applications for trust and love. He also outlines key elements for translating customer love into profitability.

","publishTimestamp":1676554200,"duration":258,"mediaUrl":"https://mcdn.podbean.com/mf/web/s2iptj/Love_and_Profitayvx5.mp3","mediaType":"audio/mpeg","shareLink":"https://admin5.podbean.com/embed.html?id=pb-ekd8c-1349e58","likedCount":0,"deepLink":"https://www.podbean.com/ew/pb-ekd8c-1349e58","transcriptUrl":null,"permalink":"/e/how-to-profit-from-employee-and-customer-love-staying-on-the-path-less-traveled/","downloadLink":"https://www.podbean.com/media/share/pb-ekd8c-1349e58?download=1","fallbackResource":null,"fallbackResourceMimetype":null,"downloadCount":263,"status":"publish","hasMoreContent":false,"chaptersUrl":null,"explicit":false},"episodeShareLink":null,"deepLink":"https://www.podbean.com/ew/pb-ekd8c-1349e58","playlist":{"episodes":[],"current":0,"start":0,"stop":0,"playing":true,"playerLoading":true,"playbackRate":1,"playbackRateIndex":1},"toasts":[],"confirm":null,"customizeEditorFormZIndex":999,"lastRequestTime":null,"validateChangesOnBeforeunload":true,"windowWidth":1000,"VITE_FS1_CDN_URL_PREFIX":"https://pbcdn1.podbean.com/fs1","reloadStats":false,"userIdEncrypted":null,"userProfilePicture":null,"username":null,"isVerified":false,"loadUserInfo":false,"loginUrl":"https://www.podbean.com/site/user/login?return=https%253A%252F%252Fdrjosephm.podbean.com%252Fe%252Fhow-to-profit-from-employee-and-customer-love-staying-on-the-path-less-traveled%252F&rts=dacfcaa5be7c46dc6172bcc119eb132887a397c9","recaptchaV3Loaded":false,"recaptchaV2Loaded":false,"likesLoaded":false,"commentLikeMap":{},"commentOffset":0},"episode":{"id":"pb20225624","idTag":"ekd8c","title":"How to Profit from Employee and Customer Love - Staying on the Path Less Traveled","logo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog112/Screenshot_2022-12-26_at_41205_PMb05o1_300x300.png","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/ep-logo/pbblog112/Screenshot_2022-12-26_at_41205_PMb05o1_1200x628.jpg?s=ec05414bd232a439019f24d2049d5e16&e=png","largeLogo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog112/Screenshot_2022-12-26_at_41205_PMb05o1.png","previewContent":null,"content":"