My momma used to say, “If you can’t say something nice – don’t say anything at all.” That guidance has typically proven to be invaluable.

Today, however, I am going to skate on the edge of mom’s wisdom. I will not name the villains in the story I am about to share, but I also will not keep my less than nice comments to myself. I’m justifying my actions in the name of helping you elevate your customer experience. Here goes…

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