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Retain Customers & Gain Referrals

If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.

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Only 20% of employees worldwide are engaged — and AI is about to test that fragile number. In this episode, Joseph Michelli draws on Gallup’s latest global data and a Ritz-Carlton lesson in trust to explain why AI leaks engagement before it breaks it, why your managers carry 70% of the outcome, and three moves leaders can make to turn the leak into lift.

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