Thank you for joining me for this new series titled "Make it Technology-Aided and Human-Powered." This series will provide tools to help you position your customer and employee experience for relevance in a COVID-19 and post-COVID-19 world. This installment is titled "Be Compassionate."


People are in love with technology these days, and well, they should be. It's hard to imagine how we would have operated any business if this type of pandemic had occurred in the late-1970s without the benefits of the world wide web.


Many of us undoubtedly will look back on COVID-19 (whenever we can put this virus in the rearview mirror) and remember the value of cloud computing, online commerce, home delivery, and video conferencing. But what else will we recall?

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