Not All Customer Moments Are Created Equal | Building Memories When It Matters Most
Jun 6th, 2019 by drjosephm
In this week's episode, Dr. Michelli discusses three types of possible memorable moments in the service experience.
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.
At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Jun 6th, 2019 by drjosephm
In this week's episode, Dr. Michelli discusses three types of possible memorable moments in the service experience.
