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Retain Customers & Gain Referrals

If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.

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Are tracking customer input that leads to behavioral improvement? Dr. Michelli outlines key sources of customer feedback and how to leverage them for customer experience success.

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Are tracking customer input that leads to behavioral improvement? Dr. Michelli outlines key sources of customer feedback and how to leverage them for customer experience success.

PODCAST: Behavior vs. Score - How to Track What Actually Matters

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