Have you created a culture of gratitude? Dr. Michelli looks at the role gratitude plays in customer engagement and the actions needed to ensure authentic customer appreciation.
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.
At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Have you created a culture of gratitude? Dr. Michelli looks at the role gratitude plays in customer engagement and the actions needed to ensure authentic customer appreciation.
