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Cookies Notice

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Retain Customers & Gain Referrals

If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.

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When is it a good idea to send a customer to a competitor? Dr. Michelli offers guidance on when and how to \"send customers away.\"

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When is it a good idea to send a customer to a competitor? Dr. Michelli offers guidance on when and how to \"send customers away.\"

PODCAST: Why Send Customers Away - The Art of Building Trust and Loyalty

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