Reflect and Integrate | Mindset & Agility – The Rocket Fuel for Customer Experience Success

Previously, I've unpacked the first six skills outlined in Professor W. Warner Burke's research-based model of learning agility, namely:

• Flexibility
• Speed
• Experimenting
• Performance Risk
• Interpersonal Risk Taking
• Collaborating

In this installment, we’ll explore the final three skills presented in Dr. Burke's book, Learning Agility. Those skills are:

• Information
• Gathering Feedback
• Seeking Reflecting