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Retain Customers & Gain Referrals

If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.

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I want to offer a glimpse into a personal practice that helps me in these times. I truly hope that this approach will be helpful to you as well. It involves taking time every day to list and share the things for which you are grateful. Here’s an example of a recent day of writing...

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Sharing Not Telling – Gratitude and Hope in Action

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