This is the final post in my series titled – “Customer Experience Excellence – The Airbnb Way."

This week we continue to journey through key concepts found in my 10 leadership books, as we finish our quick review of my book titled The Airbnb Way - 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging. Throughout this series, we’ve explored belonging, trust, hospitality, and empowerment. This week we highlight community.

The Airbnb Way is filled with examples and tactics for bringing stakeholders together to enhance community.

How are you helping your customers come together as a community?

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