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February 13, 2020 @ 8:00 am

The Art and Heart of Successful Human Experience Training | A Path Infrequently Traveled

Quite frequently, my team and I are asked to develop customized frontline and leadership training materials in support of an enhanced team member or customer experience. Having reviewed a lot of generic service training materials available in the market today, I find myself cringing when the curriculum proceeds down any number of over-traveled paths like these...

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The Michelli Experience
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