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Retain Customers & Gain Referrals

If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.

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In this weeks podcast Dr. Michelli looks at 3 trending examples that pit the efficiencies of robotics and artificial intelligence against human service delivery. He also challenges listeners to \"add value\" through humanity and \"ease\" through automoation...

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The Future of Customer Service: Human Intelligence (HI) or Artifical Intelligence (AI)

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