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February 7, 2017 @ 12:26 pm

The Future of Customer Service: Human Intelligence (HI) or Artifical Intelligence (AI)

In this weeks podcast Dr. Michelli looks at 3 trending examples that pit the efficiencies of robotics and artificial intelligence against human service delivery.  He also challenges listeners to "add value" through humanity and "ease" through automoation...

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The Michelli Experience
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