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Retain Customers & Gain Referrals

If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.

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In this episode, Dr. Michelli looks at the role of gratitude in customer experience success. He also explains how gratitude can and must go beyond words and live in the culture and actions of your business.

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