PODCAST: Top of Heart Not Top of Head? Sparking Delight Across Every Customer Experience
Apr 21st, 2022 by drjosephm
Dr. Michelli explores the distinction between Top of Mind Awareness (TOMA) and Top of Heart Engagement (TOHE).
Apr 21st, 2022 by drjosephm
Dr. Michelli explores the distinction between Top of Mind Awareness (TOMA) and Top of Heart Engagement (TOHE).