Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Episodes
Thursday Aug 08, 2019
Thursday Aug 08, 2019
In this week's episode, Dr. Michelli discusses customer experience advancements in Singapore and ways to add value by improving service relationships via a blend of people and technology.
Thursday Aug 01, 2019
Thursday Aug 01, 2019
In this week's episode, Dr. Michelli discusses how to use customer journey maps as a way to envision the optimal future customer experience.
Wednesday Jul 24, 2019
Wednesday Jul 24, 2019
In this week's episode, Dr. Michelli discusses four key elements needed to succeed irrespective of business size.
Thursday Jul 18, 2019
Thursday Jul 18, 2019
In this week's episode, Dr. Michelli discusses truths that emerged from time spent at an informal settlement in South Africa.
Thursday Jul 11, 2019
Thursday Jul 11, 2019
In this week's episode, Dr. Michelli discusses lessons learned while on a photo safari in the South African bush.
Thursday Jul 04, 2019
Thursday Jul 04, 2019
In this week's episode, Dr. Michelli discusses how we can remain passionate about our views while extending compassion to those who share them and those that do not.
Thursday Jun 27, 2019
Thursday Jun 27, 2019
Dr. Michelli discusses how cognitive biases impact our emotions and contribute to actions which aren’t in our rational best interest.
Thursday Jun 20, 2019
Thursday Jun 20, 2019
In this week's episode, Dr. Michelli discusses how driving emotional intelligence leads to improved customer experience and return on experience...
Thursday Jun 06, 2019
Thursday Jun 06, 2019
In this week's episode, Dr. Michelli discusses three types of possible memorable moments in the service experience.
Thursday May 23, 2019
Thursday May 23, 2019
Dr. Michelli discusses brand reputation and business lessons learned from living in a small town.
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.