Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Episodes
Thursday Jun 21, 2018
Thursday Jun 21, 2018
Dr. Michelli discusses how businesses can operate from the perspective of abundance...
Thursday Jun 14, 2018
Thursday Jun 14, 2018
In this week's episode, Dr. Michelli discusses three key lessons that can be learned from Howard Schultz...
Wednesday Jun 06, 2018
Wednesday May 30, 2018
Wednesday May 30, 2018
Dr. Michelli discusses some of the nuances between customer loyalty and repeat business...
#customerloyalty #cxo
Thursday May 24, 2018
Thursday May 24, 2018
In this week's episode, Dr. Michelli discusses the five key things you must do to be customer-centric...
Thursday May 17, 2018
Thursday May 17, 2018
In this week's episode, Dr. Michelli discusses five things you should not do in the name of customer experience...
Thursday May 10, 2018
Thursday May 10, 2018
Dr. Michelli discusses how business leaders drive modern adaptive process...
Read the blog post.
Thursday May 03, 2018
Thursday May 03, 2018
In this week's episode, Dr. Michelli discusses why many brands have softened their traditional media buys and have focused instead on paying influencers to position products.
Thursday Apr 26, 2018
Thursday Apr 26, 2018
In this week's episode, Dr. Michelli discusses the history of Starbucks closing for training sessions...
Thursday Apr 19, 2018
Thursday Apr 19, 2018
Dr. Michelli discusses what happened in that Philadelphia Starbucks when 911 was called, the police placed two black men in handcuffs and led them out?
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.