Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Episodes
Thursday May 10, 2018
Thursday May 10, 2018
Dr. Michelli discusses how business leaders drive modern adaptive process...
Read the blog post.
Thursday May 03, 2018
Thursday May 03, 2018
In this week's episode, Dr. Michelli discusses why many brands have softened their traditional media buys and have focused instead on paying influencers to position products.
Thursday Apr 26, 2018
Thursday Apr 26, 2018
In this week's episode, Dr. Michelli discusses the history of Starbucks closing for training sessions...
Thursday Apr 19, 2018
Thursday Apr 19, 2018
Dr. Michelli discusses what happened in that Philadelphia Starbucks when 911 was called, the police placed two black men in handcuffs and led them out?
Thursday Apr 12, 2018
Thursday Apr 12, 2018
In this week's episode, Dr. Michelli discusses how to take your service communication to the next level.
Friday Apr 06, 2018
Friday Apr 06, 2018
In this week's episode, Dr. Michelli discusses the war of words between Apple and Facebook...
Thursday Mar 29, 2018
Thursday Mar 29, 2018
In this week's episode, Dr. Michelli discusses the future of customer experience delivery...
Thursday Mar 22, 2018
Thursday Mar 22, 2018
In this week's episode, Dr. Michelli discusses the foundational business disruption that led to Toys “R” Us’ success is also what propelled its demise...
Thursday Mar 15, 2018
Thursday Mar 15, 2018
In this week's episode, Dr. Michelli discusses the leadership legacy of Orin Smith (one of the original brand architects of Starbucks).
Thursday Mar 08, 2018
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.