Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Episodes
Thursday Dec 13, 2018
Thursday Dec 13, 2018
Dr. Michelli discusses seven tips for managing customer complaints and stress this holiday season...
Wednesday Nov 28, 2018
Wednesday Nov 28, 2018
In this week's episode, Dr. Michelli discusses online retails during cyber week in the United States...
Tuesday Nov 20, 2018
Tuesday Nov 20, 2018
In this week's episode, Dr. Michelli expresses thanks and explains how you can demonstrate appreciation for your customers...
Thursday Nov 15, 2018
Thursday Nov 15, 2018
Dr. Michelli discusses how great leaders from Mercedes-Benz USA and Clayton Homes have transformed their customer experience...
Thursday Nov 08, 2018
Thursday Nov 08, 2018
In this week's episode, Dr. Michelli tells you a story about two storytellers and their new book about storytelling.
Friday Nov 02, 2018
Friday Nov 02, 2018
In this week's episode, Dr. Michelli discusses the four ingredients you need in your business pantry for customer experience excellence...
Thursday Oct 25, 2018
Thursday Oct 25, 2018
In this week's episode, Dr. Michelli discusses customer experience research from Salesforce...
Thursday Oct 11, 2018
Thursday Oct 11, 2018
In this week's episode, Dr. Michelli discusses how partners and technology impact the customer experience evolution...
Thursday Oct 04, 2018
Thursday Oct 04, 2018
Dr. Michelli examines how leaders at Cincinnati/Northern Kentucky International Airport (CVG) survey customers to garner big data on traveler perceptions of their experiences in the airport environment.
Thursday Sep 27, 2018
Thursday Sep 27, 2018
In this week's episode, Dr. Michelli discusses customer experience lessons from an unlikely sector...
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.