Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Listen on:
Episodes
Friday Sep 15, 2017
Friday Sep 15, 2017
In this week's episode, Dr. Michelli discusses human nature during a natural disaster...
Thursday Sep 07, 2017
Thursday Sep 07, 2017
Dr. Michelli discusses how design thinking can help uncover implicit biases...
Thursday Aug 31, 2017
Thursday Aug 31, 2017
In this week's episode, Dr. Michelli discusses how to be a human-centric organization...
Thursday Aug 24, 2017
Thursday Aug 24, 2017
Dr. Michelli, discusses how your organization can leverage big data to improve the customer experience...
Friday Aug 18, 2017
Friday Aug 18, 2017
In this week's episode, Dr. Michelli discusses the power of associations for your brand...
Thursday Aug 10, 2017
Thursday Aug 10, 2017
In this week's episode, Dr. Michelli discusses experiential offerings targeting specific customer segments...
Thursday Aug 03, 2017
Thursday Jul 27, 2017
Thursday Jul 27, 2017
In this week's episode, Dr. Michelli discusses driving trust and engagement levels in your workforce...
Thursday Jul 20, 2017
Thursday Jul 20, 2017
Dr Michelli discusses how extending trust to customers contributes to a conculsion that you are trustworthy....
Thursday Jul 13, 2017
Thursday Jul 13, 2017
Dr. Michelli discusses in this week's episode whether or not a Chief AI Officer is needed in businesses...
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.