Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Episodes
Friday Dec 29, 2017
Friday Dec 29, 2017
Dr. Michelli discusses how doomsday predictions in retail have a lot in common with myths like the chupacabra - a folkloric beast whose Spanish name literally translates to goat sucker...
Thursday Dec 21, 2017
Thursday Dec 21, 2017
In this week's episode, Dr. Michelli discusses how despite the hype gift giving is secondary to many other more personally satisfying holiday experiences...
Friday Dec 15, 2017
Friday Dec 15, 2017
In this week's episode, Dr. Michelli discusses how customer experience is both better and worse now...
Thursday Dec 07, 2017
Thursday Dec 07, 2017
Dr. Michelli discusses how the fear of change can hinder your business...
Thursday Nov 30, 2017
Thursday Nov 30, 2017
In this week's episode, Dr. Michelli discusses how you can listen to your customers in many different ways...
Wednesday Nov 22, 2017
Thursday Nov 16, 2017
Thursday Nov 16, 2017
In this week's episode, Dr. Michelli discusses the importance of defining brand moments...
Friday Nov 10, 2017
Friday Nov 10, 2017
Dr. Michelli discusses how leaders set the tone for an appreciative workplace...
Friday Nov 03, 2017
Friday Nov 03, 2017
In this week's episode, Dr. Michelli discusses how customer experience excellence can be achieved without large expenditures or adverse impact on productivity.
Thursday Oct 26, 2017
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.