Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Listen on:
Episodes
Monday Jul 03, 2017
Monday Jul 03, 2017
In this weeks installment, Dr. Michelli builds on Josh Kaufman's model of business value and examines it through the lens of a company called Omni....
Thursday Jun 29, 2017
Thursday Jun 29, 2017
In this week's episode, Dr. Michelli discusses emotional value in customer experience...
Friday Jun 23, 2017
Friday Jun 23, 2017
In this week's episode, Dr. Michelli discusses the human value in customer experience...
Thursday Jun 15, 2017
Thursday Jun 15, 2017
Dr. Michelli discusses the likelihood that various jobs will be replaced by a robot...
Friday Jun 09, 2017
Friday Jun 09, 2017
In this week's episode, Dr. Michelli discusses home delivery which represents something “old” and has been repurposed through digital technology “to be new again"...
Thursday Jun 01, 2017
Thursday Jun 01, 2017
In this week's episode, Dr. Michelli discusses the trend away from brick and mortar in favor of online purchasing...
Friday May 26, 2017
Friday May 26, 2017
In this week's episode, Dr. Michelli discusses the future of service...
Thursday May 18, 2017
Thursday May 18, 2017
Dr. Michelli discusses the challenges of accelerating new behaviors across a sprawling enterprise...
Thursday May 11, 2017
Thursday May 11, 2017
In this week's episode, Dr. Michelli discusses customer experience tradeoffs...
Thursday May 04, 2017
Thursday May 04, 2017
Dr. Michelli discusses three trends you may wish to consider as you explore technology, service, and product development...
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.