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September 13, 2018 @ 9:00 am

Iterative and Future Backward - How are you Crafting Improved and Transformative Customer Experiences?

Dr. Michelli discusses iterative and future backward customer experience design...

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September 5, 2018 @ 12:52 pm

Validate, Educate, and Activate - Three Keys to Effective Customer Journey Mapping

In this week's episode, Dr. Michelli discusses the third part of a four-part series on service design, persona-based customer journey mapping...

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August 31, 2018 @ 10:26 am

What Is A Persona And What Does It Have To Do With Customer Journey Mapping?

In this week's episode, Dr. Michelli discusses the use of persona-based journey maps as a research and design tool.

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August 23, 2018 @ 9:00 am

Patiently Seeking Input to Guide Service Experience Design

Dr. Michelli discusses the discipline of service design and how to identify a high priority segment.

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August 16, 2018 @ 2:49 pm

McDonald’s Experience of the Future & Your Keys to Outstanding Experience Design

In this week's episode, Dr. Michelli discusses the phases of experience design...

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August 9, 2018 @ 9:00 am

If Only Someone Had Told Me Sooner!

Dr. Michelli discusses life lessons people wish they knew earlier...

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August 2, 2018 @ 9:10 am

Branded Customer Experience Delivery

In this week's episode, Dr. Michelli discusses the challenge of delivering a branded experience that assures customers will want to come back...

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July 26, 2018 @ 10:00 am

Catching Great Leadership Skills

Dr. Michelli discusses a business leader who unites, empowers, and transforms...

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July 19, 2018 @ 12:52 pm

So Many Customer Experience Lessons – So Little Time!

In this week's episode, Dr. Michelli discusses three recent news events that pertain to customer experience...

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July 12, 2018 @ 11:08 am

From Customer Journey Map to an Optimal Customer Journey Road Map

In this week's episode, Dr. Michelli discusses the third and fourth elements need for customer experience design efforts...

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The Michelli Experience
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