Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Episodes
Friday Feb 17, 2017
Friday Feb 17, 2017
In this week's episode, Dr. Michelli, discusses visual storytellers and live streaming...
Tuesday Feb 07, 2017
Tuesday Feb 07, 2017
In this weeks podcast Dr. Michelli looks at 3 trending examples that pit the efficiencies of robotics and artificial intelligence against human service delivery. He also challenges listeners to "add value" through humanity and "ease" through automoation...
Thursday Feb 02, 2017
Thursday Feb 02, 2017
In this week's episode Dr. Michelli, discusses integrating human and technology based service...
Thursday Jan 26, 2017
Thursday Jan 26, 2017
In this episode, Dr. Michelli, discusses the Blue Ocean Strategy and what you can learn from the Girls Auto Clinic as it relates to customer-centricity...
Monday Jan 23, 2017
Monday Jan 23, 2017
Dr. Michelli, discusses game theory as it applies to businesses outside of the gaming industry...
Thursday Jan 12, 2017
Thursday Jan 12, 2017
In this week's episode, Dr. Michelli, discusses the best ways to make your expectations as a leader clear and consistent...
Friday Jan 06, 2017
Friday Jan 06, 2017
Dr. Michelli, discusses why you should use customized customer service training tools as a guide only...
Thursday Dec 29, 2016
Thursday Dec 29, 2016
In this week's episode, Dr. Michelli discusses setting a new standard for experience delivery...
Thursday Dec 22, 2016
Thursday Dec 22, 2016
Dr. Michelli discusses how to create humanity-rich experiences this time of year...
Friday Dec 16, 2016
Friday Dec 16, 2016
In this week's episode, Dr. Michelli discusses ways in which technology is making the customer experience easier...
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.