Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.

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Episodes

Friday Dec 09, 2016

Nailing the Numbers – Your Future Equals Your Customer Experience

Friday Dec 09, 2016

Dr. Michelli, discusses relevant customer experience statistics...

Friday Dec 02, 2016

Legacy Schmegacy – What Will You Be Known For?

Friday Dec 02, 2016

In this week's episode, Dr. Michelli discusses leaders identifying their "one big thing"...

Wednesday Nov 23, 2016

Thanksgiving & Your Business Year-Round

Wednesday Nov 23, 2016

In this week's episode, Dr. Michelli discusses expressing gratitude in business...

Thursday Nov 17, 2016

From Online Search to Conversation and Then From Conversation to Sale: The Importance of Channel Relevance

Thursday Nov 17, 2016

Dr. Michelli, discusses shifting prospective customers interest into a buying conversation...

Thursday Nov 10, 2016

Voting for Over-Delivery: The Inspirational Power of Promises Fulfilled

Thursday Nov 10, 2016

In this week's episode, Dr. Michelli discusses the promises your business makes to customers who choose to engage with your brand...

Thursday Nov 03, 2016

Connecting With The Need To Connect: Watching People Eat Online

Thursday Nov 03, 2016

In this week's episode, Dr. Michelli, discusses connecting to the higher needs of your customers...

Thursday Oct 27, 2016

Not Top Of Mind But Top Of Heart – When Branding Gets REAL

Thursday Oct 27, 2016

In this week's episode, Dr. Michelli, discusses tattoos as a form of brand loyalty...

Friday Oct 21, 2016

The Kindness GAP: Differentiation by Practicing Civility in Uncivil Times

Friday Oct 21, 2016

Dr. Michelli, discusses the difference between being a ruler vs. a leader...

Thursday Oct 13, 2016

Will it Fly? How to Leverage Quantitative and Qualitative Customer Listening

Thursday Oct 13, 2016

In this week's episode, Dr. Michelli, discusses customer experience innovation as a design discipline...

Thursday Oct 06, 2016

Stepping To The Curb – Go Faster…Make It Easier

Thursday Oct 06, 2016

Dr. Michelli discusses innovating the speed and ease of customer experiences...

Retain Customers & Gain Referrals

If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.