Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Episodes
Thursday Jan 12, 2017
Thursday Jan 12, 2017
In this week's episode, Dr. Michelli, discusses the best ways to make your expectations as a leader clear and consistent...
Friday Jan 06, 2017
Friday Jan 06, 2017
Dr. Michelli, discusses why you should use customized customer service training tools as a guide only...
Thursday Dec 29, 2016
Thursday Dec 29, 2016
In this week's episode, Dr. Michelli discusses setting a new standard for experience delivery...
Thursday Dec 22, 2016
Thursday Dec 22, 2016
Dr. Michelli discusses how to create humanity-rich experiences this time of year...
Friday Dec 16, 2016
Friday Dec 16, 2016
In this week's episode, Dr. Michelli discusses ways in which technology is making the customer experience easier...
Friday Dec 09, 2016
Friday Dec 02, 2016
Friday Dec 02, 2016
In this week's episode, Dr. Michelli discusses leaders identifying their "one big thing"...
Wednesday Nov 23, 2016
Wednesday Nov 23, 2016
In this week's episode, Dr. Michelli discusses expressing gratitude in business...
Thursday Nov 17, 2016
Thursday Nov 17, 2016
Dr. Michelli, discusses shifting prospective customers interest into a buying conversation...
Thursday Nov 10, 2016
Thursday Nov 10, 2016
In this week's episode, Dr. Michelli discusses the promises your business makes to customers who choose to engage with your brand...
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.