Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Episodes
Thursday Jun 23, 2016
Wednesday Jun 15, 2016
Wednesday Jun 15, 2016
In response to the TERROR perpetuated in Orlando, Dr. Michelli looks at the critical importance of delivering compassionate service in every business interaction....
Thursday Jun 09, 2016
Friday Jun 03, 2016
Friday Jun 03, 2016
In this week's episode, Dr. Michelli, discusses the cost of customer churn...
Thursday May 26, 2016
Thursday May 26, 2016
In this week's episode, Dr. Michelli, artificial intelligence and the uncanny valley...
Thursday May 19, 2016
Thursday May 12, 2016
Thursday May 12, 2016
Dr. Michelli discusses the importance of effectively using technology to inquire of your customers...
Thursday May 05, 2016
Thursday May 05, 2016
In this week's episode, Dr. Michelli, discusses the art of messaging...
Thursday Apr 28, 2016
Thursday Apr 28, 2016
Dr. Michelli discusses improv principles that can help your customer experience...
Thursday Apr 21, 2016
Thursday Apr 21, 2016
In this week's episode, Dr. Michelli, discusses points of distinction in the customer experience...
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.