Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Episodes
Thursday Apr 14, 2016
Thursday Apr 07, 2016
Thursday Apr 07, 2016
In this week's episode, Dr. Michelli discusses purpose, mastery, and autonomy...
Thursday Mar 31, 2016
Thursday Mar 31, 2016
Dr. Michelli, discusses in this week's episode disruptive innovation...
Thursday Mar 24, 2016
Thursday Mar 24, 2016
Dr. Michelli, discusses what customers are looking for in brands more than anything...
Thursday Mar 17, 2016
Thursday Mar 17, 2016
In this week's episode, Dr. Michelli, discusses whether employees or customers should come first...
Thursday Mar 10, 2016
Thursday Mar 10, 2016
Dr. Michelli discusses a company ranking high on the Fortune magazine “Best Companies to Work For” List...
Thursday Feb 18, 2016
Thursday Feb 18, 2016
In this week's episode, Dr. Michelli, discusses words/phrases team members should remove from their vocabulary...
Thursday Feb 11, 2016
Thursday Feb 11, 2016
In this week's episode, Dr. Michelli, discusses how to effectively listen and act on the feedback provided by customers...
Thursday Feb 04, 2016
Thursday Feb 04, 2016
Dr. Michelli discusses what happens if you aren't accountable to your customer...
Monday Feb 01, 2016
Monday Feb 01, 2016
In this week's episode, Dr. Michelli, discusses leaving a leadership legacy...
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.