Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.

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Episodes

Thursday Aug 04, 2016

Beating the Giant: It’s as Simple as Artisanship

Thursday Aug 04, 2016

Dr. Michelli discusses taking the time to get to know unmet customer needs so you can craft solutions to serve targeted customer segments...

Thursday Jul 28, 2016

Make the Experience Faster and More Personal

Thursday Jul 28, 2016

Dr. Michelli, discusses recent changes at Starbucks and how to have authentic personal emotional connection...

Thursday Jul 21, 2016

Pokémon Go: How to Launch Experiences that Maximize Technology and Social Interaction

Thursday Jul 21, 2016

In this week's episode, Dr. Michelli, discusses how to create craveabilty in your business...

Thursday Jul 14, 2016

Show Me the Money: The Why of Customer Experience Excellence

Thursday Jul 14, 2016

Dr. Michelli, discusses research supporting an investment in programs designed to improve the engagement and loyalty of your customers...

Thursday Jul 07, 2016

Brand Independence Day: Staying in the Black from One of the Men in Black

Thursday Jul 07, 2016

In this week's episode, Dr. Michelli, discusses branding lessons learned from Will Smith...

Thursday Jun 30, 2016

Personal Brand Vetting – THEY are Listening

Thursday Jun 30, 2016

In this week's episode, Dr. Michelli, discusses personal brand vetting...

Thursday Jun 23, 2016

Don’t Invent – Innovate: The Art of Resolving Human Need

Thursday Jun 23, 2016

In this week's episode, Dr. Michelli, innovation at its best...

Wednesday Jun 15, 2016

Countering Terror with a Service Heart

Wednesday Jun 15, 2016

In response to the TERROR perpetuated in Orlando, Dr. Michelli looks at the critical importance of delivering compassionate service in every business interaction....

Thursday Jun 09, 2016

The Muhammad Ali Experience: 5 Lessons to Win By

Thursday Jun 09, 2016

Dr. Michelli discusses delivery consistent brand experience...

Friday Jun 03, 2016

To Switch or Not to Switch: 4 Ways to Stop Customer Churn

Friday Jun 03, 2016

In this week's episode, Dr. Michelli, discusses the cost of customer churn...

Retain Customers & Gain Referrals

If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.