Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Episodes
Thursday Jan 21, 2016
Thursday Jan 21, 2016
Dr. Michelli talks about how you can engage Millennials and earn their customer loyalty...
Thursday Jan 14, 2016
Thursday Jan 14, 2016
In this week's episode, Dr. Michelli, discusses how you can wow customers without spending a dime...
Monday Jan 04, 2016
Monday Jan 04, 2016
Dr. Michelli, tells how a specific acronym can be useful to delight your customers...
Wednesday Dec 30, 2015
Wednesday Dec 30, 2015
In this episode, Dr. Michelli, discusses making commitments rather than resolutions in the new year...
Thursday Aug 06, 2015
Thursday Aug 06, 2015
In this week's episode Dr. Michelli discusses the cost of being nice...
Tuesday Feb 17, 2015
Tuesday Feb 17, 2015
In this week's episode, Dr. Michelli, the phenomena of rising property values near Starbucks stores...
Tuesday Jan 20, 2015
Tuesday Jan 20, 2015
In this week's episode, Dr. Michelli, discusses people getting married at Starbucks...
Wednesday Dec 17, 2014
Wednesday Dec 17, 2014
Dr. Michelli discusses the use of an integrated solution to impact customer experience...
Wednesday Dec 10, 2014
Wednesday Dec 10, 2014
In this week's episode, Dr. Michelli, discuss the hustle and bustle of the holiday season...
Friday Nov 21, 2014
Friday Nov 21, 2014
In this week's podcast, Dr. Michelli discusses how Starbucks implements technology...
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.