Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Episodes
Friday Nov 14, 2014
Friday Nov 14, 2014
In today's podcast, Dr. Michelli discusses longevity in the customer experience...
Tuesday Nov 11, 2014
Tuesday Nov 11, 2014
In this week's podcast, Dr. Michelli talks about the various frequency categories for customers...
Friday Oct 31, 2014
Friday Oct 31, 2014
In this week's podcast, Dr. Michelli discusses his hotel experience in Singapore...
Friday Oct 24, 2014
Friday Oct 10, 2014
Friday Oct 10, 2014
In this week's podcast, Dr. Michelli discusses peace of mind in the customer experience...
Friday Oct 03, 2014
Friday Oct 03, 2014
In this week's podcast, Dr. Michelli discusses linking nonprofits with for-profit businesses...
Friday Sep 26, 2014
Friday Sep 26, 2014
In this week's podcast, Dr. Michelli discusses businesses that are allowing employees to take as much vacation time as they want...
Friday Sep 19, 2014
Friday Sep 19, 2014
Dr. Michelli discusses employers whose policy requires employees to cover their tattoos...
Thursday Sep 11, 2014
Thursday Sep 04, 2014
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.