Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Episodes
Thursday Aug 06, 2015
Thursday Aug 06, 2015
In this week's episode Dr. Michelli discusses the cost of being nice...
Tuesday Feb 17, 2015
Tuesday Feb 17, 2015
In this week's episode, Dr. Michelli, the phenomena of rising property values near Starbucks stores...
Tuesday Jan 20, 2015
Tuesday Jan 20, 2015
In this week's episode, Dr. Michelli, discusses people getting married at Starbucks...
Wednesday Dec 17, 2014
Wednesday Dec 17, 2014
Dr. Michelli discusses the use of an integrated solution to impact customer experience...
Wednesday Dec 10, 2014
Wednesday Dec 10, 2014
In this week's episode, Dr. Michelli, discuss the hustle and bustle of the holiday season...
Friday Nov 21, 2014
Friday Nov 21, 2014
In this week's podcast, Dr. Michelli discusses how Starbucks implements technology...
Friday Nov 14, 2014
Friday Nov 14, 2014
In today's podcast, Dr. Michelli discusses longevity in the customer experience...
Tuesday Nov 11, 2014
Tuesday Nov 11, 2014
In this week's podcast, Dr. Michelli talks about the various frequency categories for customers...
Friday Oct 31, 2014
Friday Oct 31, 2014
In this week's podcast, Dr. Michelli discusses his hotel experience in Singapore...
Friday Oct 24, 2014
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.