Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Episodes
Wednesday Aug 27, 2014
Wednesday Aug 27, 2014
Dr. Michelli in this week's podcast discusses Zendesk's Q2 report...
Wednesday Aug 20, 2014
Wednesday Aug 20, 2014
In this week's episode, Dr. Michelli discusses sharing as a way to enhance customer experiences...
Thursday Aug 14, 2014
Thursday Aug 14, 2014
In this week's podcast, Dr. Michelli discusses renewal of the customer experience...
Thursday Aug 07, 2014
Thursday Aug 07, 2014
In this week's podcast, Dr. Michelli the importance of customer journey mapping...
Wednesday Jul 23, 2014
Wednesday Jul 23, 2014
Dr. Michelli, this week discusses simplifying the customer journey...
Wednesday Jul 16, 2014
Wednesday Jul 16, 2014
In this week's podcast episode, Dr. Michelli discusses brand experience...
Wednesday Jul 09, 2014
Wednesday Jul 09, 2014
Dr. Michelli shares branding lessons learned from Trappist monks in this week's episode...
Monday Jun 30, 2014
Monday Jun 30, 2014
In this week's podcast, Dr. Michelli discusses the Zendesk Benchmark report...
Thursday Jun 19, 2014
Thursday Jun 19, 2014
This week Dr. Michelli shares insights from Mahatma Gandi as they relate to your customer experience delivery...
Wednesday May 28, 2014
Wednesday May 28, 2014
In this week's podcast, Dr. Michelli discusses why word choice makes a difference in the customer experience...
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.