Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.

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Episodes

Friday Oct 10, 2014

Blessed are the Peacemakers. They will Experience Business Success!

Friday Oct 10, 2014

In this week's podcast, Dr. Michelli discusses peace of mind in the customer experience...

Friday Oct 03, 2014

Exploiting Breast Cancer Awareness Month – Think Authenticity When Doing Cause Marketing

Friday Oct 03, 2014

In this week's podcast, Dr. Michelli discusses linking nonprofits with for-profit businesses...

Friday Sep 26, 2014

More Freedom Considered for Virgins: Empower Through Trust

Friday Sep 26, 2014

In this week's podcast, Dr. Michelli discusses businesses that are allowing employees to take as much vacation time as they want...

Friday Sep 19, 2014

To Tattoo or Not to Tattoo? - Starbucks, Ink, & Customer Experience

Friday Sep 19, 2014

Dr. Michelli discusses employers whose policy requires employees to cover their tattoos...

Thursday Sep 11, 2014

A Lesson Your Business Could Learn from the Ray Rice Video

Thursday Sep 11, 2014

This week, Dr. Michelli, talks about the impact of viral video...

Thursday Sep 04, 2014

Pregnancy to Birth in 6 seconds – Customer Experience and the Short Attention Span

Thursday Sep 04, 2014

In this week's podcast, Dr. Michelli discusses customer attention...

Wednesday Aug 27, 2014

How Sorry Are You? Keys to Driving Satisfaction While Resolving Customer Issues

Wednesday Aug 27, 2014

Dr. Michelli in this week's podcast discusses Zendesk's Q2 report...

Wednesday Aug 20, 2014

How to Create Experiences through Personalization, Sharing, and Social Platforms

Wednesday Aug 20, 2014

In this week's episode, Dr. Michelli discusses sharing as a way to enhance customer experiences...

Thursday Aug 14, 2014

Renewing Commitment to Customer Experience – A Cost-Saving Approach

Thursday Aug 14, 2014

In this week's podcast, Dr. Michelli discusses renewal of the customer experience...

Thursday Aug 07, 2014

Walk A Mile In Their Shoes - Mapping Your Customers‘ Journey

Thursday Aug 07, 2014

In this week's podcast, Dr. Michelli the importance of customer journey mapping...

Retain Customers & Gain Referrals

If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.