Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Episodes
Friday May 16, 2014
Friday May 16, 2014
In this week's podcast, Dr. Michelli discusses the need for feedback along the customer journey...
Friday May 09, 2014
Friday May 09, 2014
In this week's episode Dr. Joesph Michelli discusses the importance of listening to customers when creating a tactical approach to reach them...
Friday May 02, 2014
Friday May 02, 2014
In this week's podcast, Dr. Michelli discusses how businesses can create both a consistent and individualized experience across multiple locations.
Wednesday Mar 26, 2014
Wednesday Mar 26, 2014
In this week's podcast, Dr. Michelli discusses the new upgrade to the Starbucks mobile app allowing mobile tipping...
Thursday Mar 06, 2014
Thursday Mar 06, 2014
In this week's podcast Dr. Michelli discusses how great leaders develop recognition excellence by creating effective reward and recognition programs...
Friday Feb 21, 2014
Friday Feb 21, 2014
In this week's podcast Dr. Michelli talks about how businesses can pursue meaningful growth...
Wednesday Feb 19, 2014
Wednesday Feb 19, 2014
In this week's podcast Dr. Michelli discusses how authentic personal interest fosters customer engagement and loyalty...
Thursday Feb 06, 2014
Thursday Feb 06, 2014
In this week's podcast Dr. Michelli talks about how Zappos creates fun in the workplace...
Tuesday Feb 04, 2014
Tuesday Feb 04, 2014
In this week's podcast Dr. Michelli shares phenomenal marketing insights from Howard Partridge, president of Phenomenal Products...
Thursday Jan 23, 2014
Thursday Jan 23, 2014
In this week's podcast find out how Starbucks fosters a spirit of passion into their culture...
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.