Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Episodes
Wednesday Jul 23, 2014
Wednesday Jul 23, 2014
Dr. Michelli, this week discusses simplifying the customer journey...
Wednesday Jul 16, 2014
Wednesday Jul 16, 2014
In this week's podcast episode, Dr. Michelli discusses brand experience...
Wednesday Jul 09, 2014
Wednesday Jul 09, 2014
Dr. Michelli shares branding lessons learned from Trappist monks in this week's episode...
Monday Jun 30, 2014
Monday Jun 30, 2014
In this week's podcast, Dr. Michelli discusses the Zendesk Benchmark report...
Thursday Jun 19, 2014
Thursday Jun 19, 2014
This week Dr. Michelli shares insights from Mahatma Gandi as they relate to your customer experience delivery...
Wednesday May 28, 2014
Wednesday May 28, 2014
In this week's podcast, Dr. Michelli discusses why word choice makes a difference in the customer experience...
Friday May 16, 2014
Friday May 16, 2014
In this week's podcast, Dr. Michelli discusses the need for feedback along the customer journey...
Friday May 09, 2014
Friday May 09, 2014
In this week's episode Dr. Joesph Michelli discusses the importance of listening to customers when creating a tactical approach to reach them...
Friday May 02, 2014
Friday May 02, 2014
In this week's podcast, Dr. Michelli discusses how businesses can create both a consistent and individualized experience across multiple locations.
Wednesday Mar 26, 2014
Wednesday Mar 26, 2014
In this week's podcast, Dr. Michelli discusses the new upgrade to the Starbucks mobile app allowing mobile tipping...
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.