Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Episodes
Friday Jan 10, 2014
Friday Jan 10, 2014
Do you know what holacracy is? Check this week's podcast to find out how it my affect your business....
Thursday Jan 02, 2014
Thursday Jan 02, 2014
Dr. Michelli discusses why mistake recovery has substantial impact on customer perceptions and on the future purchases of those consumers...
Thursday Dec 26, 2013
Thursday Dec 26, 2013
Dr. Michelli describes how Starbucks delivers consistent experiences to their customers time and time again...
Thursday Dec 19, 2013
Thursday Dec 19, 2013
Dr. Michelli shares how Starbucks gathers and analyzes feedback from customers about suggested improvements and innovations...
Monday Dec 02, 2013
Monday Dec 02, 2013
Dr. Michelli shares five points to ensure you are optimizing every opportunity to communicate with your customers ...
Friday Nov 22, 2013
Friday Nov 22, 2013
In this week's episode Dr. Joesph Michelli talks about what you can learn about seasonal customer experiences from Starbucks...
Sunday Nov 10, 2013
Sunday Nov 10, 2013
Dr. Michelli celebrates military veterans and encourages your business to have a heart....
Tuesday Oct 29, 2013
Tuesday Oct 29, 2013
Dr. Michelli addresses the role of customer input in effective business innovation....
Tuesday Oct 29, 2013
Tuesday Oct 29, 2013
What matters more to customers "speed" or "caring?" Dr. Michelli addresses research and reality when it comes to these important aspects of customer experience....
Tuesday Oct 29, 2013
Tuesday Oct 29, 2013
Dr. Michelli challenges you to look at whether you challenge the "awakeness" of your team members....
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.