Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Listen on:
Episodes
Thursday Mar 06, 2014
Thursday Mar 06, 2014
In this week's podcast Dr. Michelli discusses how great leaders develop recognition excellence by creating effective reward and recognition programs...
Friday Feb 21, 2014
Friday Feb 21, 2014
In this week's podcast Dr. Michelli talks about how businesses can pursue meaningful growth...
Wednesday Feb 19, 2014
Wednesday Feb 19, 2014
In this week's podcast Dr. Michelli discusses how authentic personal interest fosters customer engagement and loyalty...
Thursday Feb 06, 2014
Thursday Feb 06, 2014
In this week's podcast Dr. Michelli talks about how Zappos creates fun in the workplace...
Tuesday Feb 04, 2014
Tuesday Feb 04, 2014
In this week's podcast Dr. Michelli shares phenomenal marketing insights from Howard Partridge, president of Phenomenal Products...
Thursday Jan 23, 2014
Thursday Jan 23, 2014
In this week's podcast find out how Starbucks fosters a spirit of passion into their culture...
Friday Jan 10, 2014
Friday Jan 10, 2014
Do you know what holacracy is? Check this week's podcast to find out how it my affect your business....
Thursday Jan 02, 2014
Thursday Jan 02, 2014
Dr. Michelli discusses why mistake recovery has substantial impact on customer perceptions and on the future purchases of those consumers...
Thursday Dec 26, 2013
Thursday Dec 26, 2013
Dr. Michelli describes how Starbucks delivers consistent experiences to their customers time and time again...
Thursday Dec 19, 2013
Thursday Dec 19, 2013
Dr. Michelli shares how Starbucks gathers and analyzes feedback from customers about suggested improvements and innovations...
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.