Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Listen on:
Episodes
Monday Sep 10, 2012
Monday Sep 10, 2012
Dr. Michelli explores a balance point between substance and hype in a world of social media buzz...
Friday Sep 07, 2012
Friday Sep 07, 2012
Are you building a "culture of connection" for your team? Dr. Michelli explores the issue in this week's podcast....
Sunday Aug 12, 2012
Sunday Aug 12, 2012
Dr. Michelli helps you understand the technology of customer shadowing and how to use it to increase customer-centric service delivery
Saturday Aug 04, 2012
Saturday Aug 04, 2012
Dr. Michelli outlines three key elements for delivering value to your customers.
Friday Jul 27, 2012
Friday Jul 27, 2012
Dr. Michelli integrates customer loyalty with Porter's 5 forces model of business strategy in this week's podcast. In so doing, he helps you see the role of client engagement in defending against threats and creating business opportunities.
Friday Jul 20, 2012
Friday Jul 20, 2012
Do you have an interest in Pinterest? Dr. Michelli focuses on how to make sound decisions about social media platforms that will connect with your customers…..
Sunday Jul 15, 2012
Sunday Jul 15, 2012
What do gummy worms have to do with elevating customer experience? Listen to this week's podcast and find out!
Thursday Jun 28, 2012
Thursday Jun 28, 2012
Dr. Michelli examines the importance of personal connections on closing sales. He shares key insights from a recent study on return call responses.
Friday Jun 22, 2012
Friday Jun 22, 2012
This week Dr. Michelli defines gamification and gives an example of its powerful applicability….
Friday Jun 15, 2012
Friday Jun 15, 2012
Dr. Michelli differentiates WOW experiences from good service and gives and example from one of his client's Sonny's Bar-B-Q restaurants. In addition to learning lessons from the example, Dr. Michelli encourages you to share your WOW stories….
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.