Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Episodes
Monday Dec 02, 2013
Monday Dec 02, 2013
Dr. Michelli shares five points to ensure you are optimizing every opportunity to communicate with your customers ...
Friday Nov 22, 2013
Friday Nov 22, 2013
In this week's episode Dr. Joesph Michelli talks about what you can learn about seasonal customer experiences from Starbucks...
Sunday Nov 10, 2013
Sunday Nov 10, 2013
Dr. Michelli celebrates military veterans and encourages your business to have a heart....
Tuesday Oct 29, 2013
Tuesday Oct 29, 2013
Dr. Michelli addresses the role of customer input in effective business innovation....
Tuesday Oct 29, 2013
Tuesday Oct 29, 2013
What matters more to customers "speed" or "caring?" Dr. Michelli addresses research and reality when it comes to these important aspects of customer experience....
Tuesday Oct 29, 2013
Tuesday Oct 29, 2013
Dr. Michelli challenges you to look at whether you challenge the "awakeness" of your team members....
Tuesday Oct 29, 2013
Tuesday Oct 29, 2013
This week Dr. Michelli offers a classic example of a principle he discusses in his new book Leading the Starbucks Way. That principle is titled "mobilize the connection."
Thursday Oct 10, 2013
Thursday Oct 10, 2013
Sharing frrom his new book Leading the Starbucks Way, Dr. Michelli helps you find opportunities to embed your products and services more deeply into your customer's lifestyle....
Sunday Sep 29, 2013
Sunday Sep 29, 2013
This week Dr. Michelli takes a page from his new book Leading the Starbucks Way and explores a distinction between customer loyalty and customer bribery....
Monday Aug 26, 2013
Monday Aug 26, 2013
Borrowing from concepts in his book Leading the Starbucks Way, Dr. Michelli explores Maslow's hierarchy of needs and its role in the evolution of customer relationships....
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.