Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Episodes
Friday Aug 16, 2013
Friday Aug 16, 2013
Dr. Michelli shares how Starbucks leaders seek to deliver the differentiators that separate them from the innovators.
Friday Aug 02, 2013
Friday Aug 02, 2013
This week Dr. Michelli explores the 7 bold moves Starbucks leaders made in their brand transformation - highlighting the role of emotional value...
Friday Jul 26, 2013
Friday Jul 26, 2013
Dr. Michelli begins a series based on his soon-to-be-released book Leading the Starbucks Way which can be pre-ordered now at Amazon, Barnes and Noble, and CEO Read. You can request a preview by clicking this link and typing "Exclusive" in the Subject Title.
Thursday Jul 18, 2013
Thursday Jul 18, 2013
In this week's podcast Dr. Michelli discusses the challenges of consistently approaching tasks across the scope of your business. While acknowledging shortcomings at The Michelli Experience, he also encourages you to look for consistency opportunities in yours...
Friday Feb 22, 2013
Friday Jan 11, 2013
Friday Jan 11, 2013
Dr. Michelli shares insights in the power of elevating human experiences in the context of challenging service delivery settings.
Monday Sep 10, 2012
Monday Sep 10, 2012
Dr. Michelli explores a balance point between substance and hype in a world of social media buzz...
Friday Sep 07, 2012
Friday Sep 07, 2012
Are you building a "culture of connection" for your team? Dr. Michelli explores the issue in this week's podcast....
Sunday Aug 12, 2012
Sunday Aug 12, 2012
Dr. Michelli helps you understand the technology of customer shadowing and how to use it to increase customer-centric service delivery
Saturday Aug 04, 2012
Saturday Aug 04, 2012
Dr. Michelli outlines three key elements for delivering value to your customers.
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.