Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Episodes
Wednesday May 05, 2010
Wednesday May 05, 2010
Dr. Michelli looks at the ubiquitous importance of customer experience design and asks important questions regarding your customers' perceptions of the experiences you offer.
Wednesday Apr 28, 2010
Wednesday Apr 28, 2010
Dr. Michelli looks at the application of Martin Lindstrom's neuromarketing research to help you elevate your customer experience design.
Thursday Apr 22, 2010
Thursday Apr 22, 2010
Dr. Michelli helps you sort through the challenge of crafting "high touch" versus "high speed" customer experiences.
Thursday Apr 15, 2010
Thursday Apr 15, 2010
Dr. Michelli explores the use of trend data as the foundation for customer-centric design exploration and what you can do to create cutting-edge offerings.
Wednesday Apr 07, 2010
Wednesday Apr 07, 2010
Dr. Michelli offers a data based perspective on prioritizing customer experience initiatives and achieving easily accessible successes.
Thursday Apr 01, 2010
Thursday Apr 01, 2010
Dr. Michelli links customer loyalty research data to action steps for your service culture.
Wednesday Mar 24, 2010
Wednesday Mar 24, 2010
An Edelman study suggests the influence of social media is contracting. Dr. Michelli focuses on the bigger picture regarding delivery of the brand promise!
Wednesday Mar 17, 2010
Wednesday Mar 17, 2010
Dr. Michelli builds a business case for elevating customer service and shows you the strategy for success.
Wednesday Mar 10, 2010
Wednesday Mar 10, 2010
Dr. Michelli explores the role of emotion evoking words in your business' success.
Thursday Mar 04, 2010
Thursday Mar 04, 2010
Dr. Michelli analyzes a drift to commoditized service delivery and its relevance to your business.
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.