Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Episodes
Wednesday Feb 24, 2010
Wednesday Feb 24, 2010
Dr. Michelli looks at an important way to benefit from social networking and it's not what you think!
Wednesday Feb 17, 2010
Wednesday Feb 17, 2010
Dr. Michelli offers practical tips for strengthening your knowledge of and connection with customers.
Wednesday Feb 10, 2010
Wednesday Feb 10, 2010
Dr. Michelli helps you choose wisely when it comes to picking a business alliance.
Wednesday Feb 03, 2010
Wednesday Feb 03, 2010
Dr. Michelli offers a powerful and critical tool for getting the data you need to address your critical business concerns.
Thursday Jan 28, 2010
Thursday Jan 28, 2010
Despite commentary to the contrary, Dr. Michelli discusses how Starbucks' revitalization can help you enhance your business.
Wednesday Jan 20, 2010
Wednesday Jan 20, 2010
While different leadership approaches are championed by varying theorists, Dr. Michelli offers an evidence based approach to a common leadership dilemma. Will you take this leadership quiz?
Wednesday Jan 13, 2010
Wednesday Jan 13, 2010
Using Home Depot as an example, Dr. Michelli links sound business tactics to core strategic objectives.
Thursday Dec 10, 2009
Thursday Dec 10, 2009
How do you make a lofty corporate mission relevant to all employees? Dr. Michelli benchmarks an effective strategy used at UCLA.
Thursday Dec 03, 2009
Thursday Dec 03, 2009
How good is the service that you and your company delivers? Using Zappos as an example, Dr. Michelli explores how to increase your service centricity.
Friday Nov 27, 2009
Friday Nov 27, 2009
What wisdom can be gleaned from Hamlet regarding business decision making? Dr. Michelli examines lessons learned from literature, errant business decisions, and the value of authenticity.
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.