Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Episodes
Thursday Jan 28, 2010
Thursday Jan 28, 2010
Despite commentary to the contrary, Dr. Michelli discusses how Starbucks' revitalization can help you enhance your business.
Wednesday Jan 20, 2010
Wednesday Jan 20, 2010
While different leadership approaches are championed by varying theorists, Dr. Michelli offers an evidence based approach to a common leadership dilemma. Will you take this leadership quiz?
Wednesday Jan 13, 2010
Wednesday Jan 13, 2010
Using Home Depot as an example, Dr. Michelli links sound business tactics to core strategic objectives.
Thursday Dec 10, 2009
Thursday Dec 10, 2009
How do you make a lofty corporate mission relevant to all employees? Dr. Michelli benchmarks an effective strategy used at UCLA.
Thursday Dec 03, 2009
Thursday Dec 03, 2009
How good is the service that you and your company delivers? Using Zappos as an example, Dr. Michelli explores how to increase your service centricity.
Friday Nov 27, 2009
Friday Nov 27, 2009
What wisdom can be gleaned from Hamlet regarding business decision making? Dr. Michelli examines lessons learned from literature, errant business decisions, and the value of authenticity.
Friday Oct 30, 2009
Friday Oct 30, 2009
Do you know the strategy you are deploying with regard to product, service, and customer experience? Dr. Michelli offers an exercise for leadership alignment and strategic consistency.
Monday Oct 05, 2009
Monday Oct 05, 2009
Listen to Dr. Michelli's podcast this week to win a signed copy of 6 time Pro Bowl Denver Bronco linebacker, Karl Mecklenburg's new book "Heart of a Student Athlete." Take Dr. Michelli's leadership challenge....
Thursday Sep 24, 2009
Thursday Sep 24, 2009
Dr. Michelli offers effective insights on creating a lasting leadership legacy and expanding your enduring sphere of influence.
Thursday Sep 17, 2009
Thursday Sep 17, 2009
Dr. Michelli offers insights on how to authentically forge consumer relationships and strategically position your marketing message,
Retain Customers & Gain Referrals
If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.