Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Friday Jun 25, 2010
Customer Connections by the Facts Not by Total Nonsense
Friday Jun 25, 2010
Friday Jun 25, 2010
Dr. Michelli discusses the importance of research-based approaches to leadership and the execution of well planned customer experience strategies.
Wednesday Jun 16, 2010
How to move customers up the loyalty ladder
Wednesday Jun 16, 2010
Wednesday Jun 16, 2010
Dr. Michelli discusses a new Epsilon study regarding drivers of repurchase intent. He also announces his 2011 McGraw-Hill book with the working title "The Zappos Experience."
Version: 20230822