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June 25, 2010 @ 11:03 am

Customer Connections by the Facts Not by Total Nonsense

Dr. Michelli discusses the importance of research-based approaches to leadership and the execution of well planned customer experience strategies.

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June 16, 2010 @ 1:30 am

How to move customers up the loyalty ladder

Dr. Michelli discusses a new Epsilon study regarding drivers of repurchase intent. He also announces his 2011 McGraw-Hill book with the working title "The Zappos Experience."

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