Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Feb 23, 2017
Feb 23, 2017
3 min
In this week's episode, Dr. Michelli, discusses how to operationally drive consistent product/service delivery with an added personalized twist...
Feb 17, 2017
Feb 17, 2017
2 min
In this week's episode, Dr. Michelli, discusses visual storytellers and live streaming...
Feb 7, 2017
Feb 7, 2017
3 min
In this weeks podcast Dr. Michelli looks at 3 trending examples that pit the efficiencies of robotics and artificial intelligence against human service delivery. He also challenges listeners to "add value" through humanity and "ease" through automoation...
Feb 2, 2017
Feb 2, 2017
3 min
In this week's episode Dr. Michelli, discusses integrating human and technology based service...