February 23, 2017 @ 10:00 am
All Business is Personal – Consistency with a Twist
In this week's episode, Dr. Michelli, discusses how to operationally drive consistent product/service delivery with an added personalized twist...
February 17, 2017 @ 12:23 pm
It’s Viral, It’s Video Storytelling – Live Visuals Rule
In this week's episode, Dr. Michelli, discusses visual storytellers and live streaming...
February 7, 2017 @ 12:26 pm
The Future of Customer Service: Human Intelligence (HI) or Artifical Intelligence (AI)
In this weeks podcast Dr. Michelli looks at 3 trending examples that pit the efficiencies of robotics and artificial intelligence against human service delivery. He also challenges listeners to "add value" through humanity and "ease" through automoation...
February 2, 2017 @ 5:51 pm
Are You Up for the Human/Tech Challenge?
In this week's episode Dr. Michelli, discusses integrating human and technology based service...
