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February 23, 2017 @ 10:00 am

All Business is Personal – Consistency with a Twist

In this week's episode, Dr. Michelli, discusses how to operationally drive consistent product/service delivery with an added personalized twist...

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February 17, 2017 @ 12:23 pm

It’s Viral, It’s Video Storytelling – Live Visuals Rule

In this week's episode, Dr. Michelli, discusses visual storytellers and live streaming...

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February 7, 2017 @ 12:26 pm

The Future of Customer Service: Human Intelligence (HI) or Artifical Intelligence (AI)

In this weeks podcast Dr. Michelli looks at 3 trending examples that pit the efficiencies of robotics and artificial intelligence against human service delivery.  He also challenges listeners to "add value" through humanity and "ease" through automoation...

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February 2, 2017 @ 5:51 pm

Are You Up for the Human/Tech Challenge?

In this week's episode Dr. Michelli, discusses integrating human and technology based service...

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