Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Feb 23, 2017
Thursday Feb 23, 2017
In this week's episode, Dr. Michelli, discusses how to operationally drive consistent product/service delivery with an added personalized twist...
Friday Feb 17, 2017
Friday Feb 17, 2017
In this week's episode, Dr. Michelli, discusses visual storytellers and live streaming...
Tuesday Feb 07, 2017
Tuesday Feb 07, 2017
In this weeks podcast Dr. Michelli looks at 3 trending examples that pit the efficiencies of robotics and artificial intelligence against human service delivery. He also challenges listeners to "add value" through humanity and "ease" through automoation...
Thursday Feb 02, 2017
Thursday Feb 02, 2017
In this week's episode Dr. Michelli, discusses integrating human and technology based service...