New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Posted in , , , , , , , , , Leadership, Joseph Michelli, Patient Experience, Client Experience, Customer Experience, Customer Loyalty, Customer engagement, Employee Empowerment, Customer Retention, The Starbucks Experience on Feb 23rd, 2017 Comments
In this week's episode, Dr. Michelli, discusses how to operationally drive consistent product/service delivery with an added personalized twist...
Posted in , , , Leadership, Joseph Michelli, Employee Empowerment on Feb 17th, 2017 Comments
In this week's episode, Dr. Michelli, discusses visual storytellers and live streaming...
Posted in , , , , , , , , , , , , , , , , , , , , , , , , Leadership, Joseph Michelli, Patient Experience, Client Experience, Customer Experience, The New Gold Standard, Prescription for Excellence, The Zappos Experience, Leading the Starbucks Way, Customer Loyalty, Customer engagement, Employee Empowerment, Customer Retention, The Starbucks Experience, Driven to Delight on Feb 7th, 2017 Comments
In this weeks podcast Dr. Michelli looks at 3 trending examples that pit the efficiencies of robotics and artificial intelligence against human service delivery. He also challenges listeners to "add value" through humanity and "ease" through automoation...
Posted in , , , , , , Leadership, Joseph Michelli, Patient Experience, Client Experience, Customer Experience, Leading the Starbucks Way, Customer Loyalty, Customer engagement, Employee Empowerment, Customer Retention, The Starbucks Experience on Feb 2nd, 2017 Comments
In this week's episode Dr. Michelli, discusses integrating human and technology based service...
