Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Jun 27, 2019
Your Customer is Flawed but So Are YOU | The Gentle Side of Cognitive Bias
Thursday Jun 27, 2019
Thursday Jun 27, 2019
Dr. Michelli discusses how cognitive biases impact our emotions and contribute to actions which aren’t in our rational best interest.
Thursday Jun 20, 2019
It’s Alphabet Soup Time | Drive EQ to Improve CX & ROE
Thursday Jun 20, 2019
Thursday Jun 20, 2019
In this week's episode, Dr. Michelli discusses how driving emotional intelligence leads to improved customer experience and return on experience...
Thursday Jun 06, 2019
Not All Customer Moments Are Created Equal | Building Memories When It Matters Most
Thursday Jun 06, 2019
Thursday Jun 06, 2019
In this week's episode, Dr. Michelli discusses three types of possible memorable moments in the service experience.
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