Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
May 2, 2019
Apr 25, 2019
Apr 25, 2019
4 min
In this week's episode, Dr. Michelli discusses two extraordinary customer experiences both lastingly memorable. The first brings a smile upon recollection, the other not so much!
Apr 18, 2019
Apr 18, 2019
4 min
Dr. Michelli discusses a technology provider who gave him a front-row seat into five lessons on things NOT TO DO in pursuit of customer experience excellence.
Apr 11, 2019
Apr 11, 2019
3 min
In this week's episode, Dr. Michelli discusses why customer journey mapping is a tremendous and powerful step in the right direction – but it is not the FINAL step.
Mar 28, 2019
Mar 28, 2019
4 min
In this week's episode, Dr. Michelli discusses the importance of a brand story hook...
Mar 21, 2019
Mar 14, 2019
Mar 14, 2019
3 min
This week Dr. Michelli explores the importance of telling stories with “emotions that pull for action" because of an outstanding example that recently surfaced on Twitter.
Mar 7, 2019
Mar 7, 2019
5 min
In this week's episode, Dr. Michelli discusses how Southwest Airline said: “Yes to a dress"...
Feb 28, 2019
Feb 28, 2019
4 min
In this week's episode, Dr. Michelli discusses the five brand components of successful companies...
Feb 21, 2019
Feb 21, 2019
4 min
In this week's episode, Dr. Michelli discusses the storied Dooky Chase Restaurant in New Orleans and it's owner and head chef, 96-year-old Leah Chase.