Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Feb 7, 2019
Feb 7, 2019
5 min
Dr. Michelli discusses a few of the visual storytelling offerings from the big game to see what we can learn from these efforts.
Jan 31, 2019
Jan 31, 2019
4 min
In this week's episode, Dr. Michelli discusses elements of customer experience improvement which have transcended place and time.
Jan 24, 2019
Jan 24, 2019
4 min
In this week's episode, Dr. Michelli discusses how to assess your brand voice for optimal customer experience...
Jan 17, 2019
Jan 17, 2019
3 min
Dr. Michelli discusses predictions Walker research group made back in 2013 about the future of customer experience by 2020...
Jan 10, 2019
Jan 10, 2019
3 min
In this week's episode, Dr. Michelli discusses how businesses can deliver magical experiences for their customers...
Dec 20, 2018
Dec 20, 2018
2 min
In this week's episode, Dr. Michelli discusses the greatest customer experience common denominator...
Dec 13, 2018
Dec 13, 2018
4 min
Dr. Michelli discusses seven tips for managing customer complaints and stress this holiday season...
Nov 28, 2018
Nov 28, 2018
3 min
In this week's episode, Dr. Michelli discusses online retails during cyber week in the United States...
Nov 20, 2018
Nov 20, 2018
2 min
In this week's episode, Dr. Michelli expresses thanks and explains how you can demonstrate appreciation for your customers...
Nov 15, 2018
Nov 15, 2018
3 min
Dr. Michelli discusses how great leaders from Mercedes-Benz USA and Clayton Homes have transformed their customer experience...