Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Nov 15, 2018
Nov 15, 2018
3 min
Dr. Michelli discusses how great leaders from Mercedes-Benz USA and Clayton Homes have transformed their customer experience...
Nov 8, 2018
Nov 8, 2018
4 min
In this week's episode, Dr. Michelli tells you a story about two storytellers and their new book about storytelling.
Nov 2, 2018
Nov 2, 2018
4 min
In this week's episode, Dr. Michelli discusses the four ingredients you need in your business pantry for customer experience excellence...
Oct 25, 2018
Oct 25, 2018
4 min
In this week's episode, Dr. Michelli discusses customer experience research from Salesforce...
Oct 11, 2018
Oct 11, 2018
3 min
In this week's episode, Dr. Michelli discusses how partners and technology impact the customer experience evolution...
Oct 4, 2018
Oct 4, 2018
4 min
Dr. Michelli examines how leaders at Cincinnati/Northern Kentucky International Airport (CVG) survey customers to garner big data on traveler perceptions of their experiences in the airport environment.
Sep 27, 2018
Sep 27, 2018
4 min
In this week's episode, Dr. Michelli discusses customer experience lessons from an unlikely sector...
Sep 13, 2018
Sep 13, 2018
4 min
Dr. Michelli discusses iterative and future backward customer experience design...
Sep 5, 2018
Sep 5, 2018
4 min
In this week's episode, Dr. Michelli discusses the third part of a four-part series on service design, persona-based customer journey mapping...
Aug 31, 2018
Aug 31, 2018
4 min
In this week's episode, Dr. Michelli discusses the use of persona-based journey maps as a research and design tool.