Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Aug 23, 2018
Aug 23, 2018
4 min
Dr. Michelli discusses the discipline of service design and how to identify a high priority segment.
Aug 16, 2018
Aug 16, 2018
4 min
In this week's episode, Dr. Michelli discusses the phases of experience design...
Aug 9, 2018
Aug 2, 2018
Aug 2, 2018
5 min
In this week's episode, Dr. Michelli discusses the challenge of delivering a branded experience that assures customers will want to come back...
Jul 26, 2018
Jul 26, 2018
4 min
Dr. Michelli discusses a business leader who unites, empowers, and transforms...
Jul 19, 2018
Jul 19, 2018
4 min
In this week's episode, Dr. Michelli discusses three recent news events that pertain to customer experience...
Jul 12, 2018
Jul 12, 2018
4 min
In this week's episode, Dr. Michelli discusses the third and fourth elements need for customer experience design efforts...
Jul 5, 2018
Jul 5, 2018
4 min
Dr. Michelli discusses two strategies to garner more value from customer journey mapping efforts...
Jun 27, 2018
Jun 21, 2018
Jun 21, 2018
5 min
Dr. Michelli discusses how businesses can operate from the perspective of abundance...