Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Jun 14, 2018
Jun 14, 2018
5 min
In this week's episode, Dr. Michelli discusses three key lessons that can be learned from Howard Schultz...
Jun 6, 2018
May 30, 2018
May 30, 2018
6 min
Dr. Michelli discusses some of the nuances between customer loyalty and repeat business...
#customerloyalty #cxo
May 24, 2018
May 24, 2018
4 min
In this week's episode, Dr. Michelli discusses the five key things you must do to be customer-centric...
May 17, 2018
May 17, 2018
4 min
In this week's episode, Dr. Michelli discusses five things you should not do in the name of customer experience...
May 10, 2018
May 10, 2018
6 min
Dr. Michelli discusses how business leaders drive modern adaptive process...
Read the blog post.
May 3, 2018
May 3, 2018
6 min
In this week's episode, Dr. Michelli discusses why many brands have softened their traditional media buys and have focused instead on paying influencers to position products.
Apr 26, 2018
Apr 26, 2018
5 min
In this week's episode, Dr. Michelli discusses the history of Starbucks closing for training sessions...
Apr 19, 2018
Apr 19, 2018
6 min
Dr. Michelli discusses what happened in that Philadelphia Starbucks when 911 was called, the police placed two black men in handcuffs and led them out?
Apr 12, 2018
Apr 12, 2018
5 min
In this week's episode, Dr. Michelli discusses how to take your service communication to the next level.