Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Apr 6, 2018
Apr 6, 2018
3 min
In this week's episode, Dr. Michelli discusses the war of words between Apple and Facebook...
Mar 29, 2018
Mar 29, 2018
4 min
In this week's episode, Dr. Michelli discusses the future of customer experience delivery...
Mar 22, 2018
Mar 22, 2018
5 min
In this week's episode, Dr. Michelli discusses the foundational business disruption that led to Toys “R” Us’ success is also what propelled its demise...
Mar 15, 2018
Mar 15, 2018
5 min
In this week's episode, Dr. Michelli discusses the leadership legacy of Orin Smith (one of the original brand architects of Starbucks).
Mar 8, 2018
Mar 1, 2018
Mar 1, 2018
5 min
In this week's episode, Dr. Michelli discusses the influence we all have...
Feb 22, 2018
Feb 22, 2018
5 min
In this week's episode, Dr. Michelli discusses the difference between customer-centricity and customer experience...
Feb 15, 2018
Feb 15, 2018
4 min
In this week's episode, Dr. Michelli discusses the future of technology and the human condition...
Feb 9, 2018
Feb 9, 2018
4 min
Dr. Michelli discusses customer experience lessons from the advertising industry...
Feb 1, 2018